COMPLAINTS

At Crystal Specialist Finance, our goal is to provide simple solutions to even the most complex financial problems. Each and every enquiry is reviewed on its own merits and we work with you to find the very best product available for your clients. Despite this, we know that things will go wrong from time to time and when this happens, we always do our utmost to resolve the matter.

If you do have an issue or a complaint, please call our Compliance Manager on 01827 301 070 or if you would prefer to send us an email, you can do so at info@crystalsf.com or you can write to us at Crystal Specialist Finance, Unit A, Ventura House, Ventura Park Road, Tamworth, B78 3LZ.

When writing to us about your issue or compliant, please can you provide:

  • Your full name and address
  • The full name, company name and address of the broker whom you have been dealing with (if you’ve been dealing via a broker)
  • Any relevant reference numbers
  • A full description of your complaint and how this has affected you
  • Relevant dates in respect of the issue/complaint
  • Contact details and the best time to contact you

If by post please address this to: Crystal Specialist Finance, Complaints, Unit A Ventura House, Ventura Park Road, Tamworth, B78 3LZ.