Vacancy – Lending Manager

Lending Manager

To manage all new loan applications through to completion. This will be achieved through establishing and maintaining positive relationships with all internal & external stakeholders, learning and understanding lender criteria, to deliver criteria updates to team members, managing case files, collecting and assessing all loan requirements, collecting signed offers and instructing solicitors.

TEAM: New Business

REPORTS TO: Specialist Product Team Leader

LOCATION: Tamworth

Key Responsibilities

  • To take ownership of submitted applications, driving excellent customer service & proactively prioritising to business requirements
  • Maintain excellent product and criteria knowledge
  • Work towards agreed SLAs – both individually and in your team
  • Able to take ownership and drive delivery of performance
  • Adhere & embody all industry regulations and standards
  • To liaise with team leader on all case issues
  • Demonstrate core Crystal values and behaviours
  • Provide feedback on team, other departments, competitors, lenders and introducers
  • Identify and champion areas of improvement and training for company and team
  • Positive and encouraging attitude
  • To adhere fully to company handbook and policies
  • Reasonably anticipate, minimise and manage operational risk

Skills, Qualifications, Knowledge and Experience Required

  • Previous experience of working in a regulated or specialist finance environment advantageous
  • Ability to perform under pressure in a fast-paced environment
  • Collection and assessment of all supporting documentation, ensuring compliance with lender and regulatory requirements
  • Ability to gain understanding of Product knowledge and/or regulation
  • Excellent communication skills – written and verbal including superb telephone manner
  • Stakeholder management – relationship building with internal and external partners by maximising every interaction
  • Proven experience in providing excellent customer service and understanding of TCF
  • Working to a high degree of accuracy
  • Ability to work with multiple systems
  • Excellent literary and numerical Skills

Core Competencies Required

  • Organisational Awareness
  • Responding to Pressure & Change
  • Building & Managing Relationships
  • Communicating & influencing
  • Planning & Organising
  • Managing & Developing Performance