FREQUENTLY ASKED QUESTIONS

No. Crystal Specialist Finance are a specialist finance distributor. We provide a range of services to the broker market which include helping brokers finding the most appropriate lender and product for their clients. We work with a panel of lenders and will package the clients’ application to then obtain the lender offer and eventual completion.

Yes. Crystal Mortgages Ltd are authorised and regulated by the Financial Conduct Authority (FCA). Our financial services register number (FRN) is 303761. Visit the FCA’s website www.fca.org.uk/register or contact the FCA on 0800 111 6768 to verify this information.

We provide two different options in terms of how brokers wish to work with us, as we understand that when working with clients with specialist finance needs, you may have instances where the clients’ circumstances sit outside your usual type of business or is something that you have little or no experience of. Alternatively, it may be that due to the complex nature of the case, it will take you too much time to manage the case from start to finish.

Therefore, on non FCA regulated business you can choose to provide the advice to the client and we will work with the lender on the case or you can refer the case to us and we will work directly with the client, along with the lender, which includes providing the necessary advice. Whichever route you choose, you will receive competitive procuration fees. You can be rest assured that we will never cross sell or seek to sell products to your clients at any time in the future.

We currently do not accept first charge regulated mortgage transactions from a broker where the broker is not providing advice. For first charge regulated mortgages we will only work with you to place the case with our panel of lenders.

Yes, a percentage of the procuration fee will be paid on completion. We will advise the percentage to the broker at enquiry stage.

Rest assured that we will never cross sell or seek to sell products to your clients at any time in the future.

We pride ourselves on our service, but recognise that on occasion we will receive a complaint and so if this occurs, our complaints procedure can be found by clicking here.

A percentage of the procuration fee will be paid on completion, but will depend on the type of lending, lender and product as well as whether we are providing the advice or you. Procuration fees will be advised at enquiry stage and on completion we will advise when they will be paid and how, as this can differ depending on the club or network you are part of.